Stuart Wiener

Stuart Wiener

I’m a design leader from sunny South Africa. This is a summary of my professional experience so far.

Absa Bank

Design Director at Absa Bank

Aug 2017 – Present

  • Lead 20+ designers responsible for designing the transactional banking app, overseeing all app design projects.
  • Work closely with product leaders, engineers and business partners. My design work covers everything from research, ideation, concept development, detailed design, hypothesis validation and delivery.
  • Initiated and led a redesign of the app in 2018 to fix the information architecture and implement a design system, enabling the product to scale.
  • Since this redesign the App Store rating has improved from 2.7 to 4.7 out of 5, the number of active users has increased 60% year-on-year (to 2 million customers) and engagement has improved from around 1 session per week to over 20 sessions per month.
  • Oversee design system across Absa, covering native app (iOS and Android) and multiple web products.
  • Created a skill framework for the design team, clarifying career paths and improving skill development across our design organisation.
  • Mentor designers and contribute to our grad programme.
  • Hire across all levels for design and research.
Deloitte Digital

Design Manager at Deloitte Digital

Apr 2015 – Jul 2017

  • Delivered digital product design for clients in a number of different industries, using human-centred design, prototyping, customer discovery and other design methods.
  • Worked with the broader strategy and consulting business to establish the design capability as part of Deloitte Digital.
  • Hired and managed designers.
  • Created and ran design thinking and product management training programmes.
  • Led customer research projects and helped some clients establish their own internal design research practices.
  • Projects included helping a major bank incubate a challenger proposition, building an investment fund management system, helping a vehicle finance company find new ways to reach their market, redesigning a corporate and investment bank’s on-boarding experience and many more.
Ogilvy

User Experience Director at Ogilvy

Oct 2014 – Mar 2015

User Experience Designer

May 2013 – Aug 2014

  • Delivered UX design for all major projects, including developing archetypes, personas, journey maps, information architecture, wireframes, system models, interactive prototypes and mockups.
  • Managed the UX team.
  • Ran usability testing and customer research like card sorting and empathy mapping.
  • Clients included clothing retailers, consumer goods manufacturers, quick service restaurants, mobile network operators, airline operators, hotel businesses and others.
Chillisoft

User Experience Designer at Chillisoft

Apr 2012 – Apr 2013

  • Designed and built interfaces for custom software projects.
  • Developed journey maps, service blueprints and other models to build commitment to our design solutions.
  • Clients included a multinational logistics company, a company that built custom access management hardware, a startup working on a managed building contractor platform, a steel distribution company and many more.
One Life

Designer at OneLife

Jan 2009 – Mar 2012

  • Built and managed websites for OneLife’s various initiatives, including design, development, SEO, content strategy and analytics.
  • Designed media and marketing content for campaigns and events, including photography, film production, sound recording, print design and above-the-line marketing.
  • Led live sound production teams.

OneLife is a non-profit organisation based in Pietermaritzburg, South Africa, with programmes for community betterment, leadership development, family counselling and more.

Chillisoft

Software Developer at Chillisoft

Jan 2008 – Dec 2008

  • Developed custom software for clients, including government agencies and corporate businesses.
  • Designed and built a pharmaceutical management system, used to manage the inventory of pharmacies within the government healthcare system. This system went on to be widely used across KwaZulu Natal, South Africa.

Chillisoft is a software development agency based in Durban, South Africa.

Speaking

Here are some of the talks and workshops I've given at design conferences over the years.

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Storytelling & Design at PixelUp! 2020

This talk is all about helping people tell compelling stories in order to get the right things done.

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Prototyping Chat at BotCon 2016

This nudged people to look past the hype and focus on solving worthwhile problems with chat interfaces.

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Information Entropy at World Information Architecture Day 2014

This talk was about how to design for a noisy world.